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Frequently Asked Questions

Here are the answers to some commonly asked questions
about Neopost and our mailing and shipping solutions.

About Neopost

Neopost is a world leader in mailing and shipping products for over 90 years, offering a choice of all-in-one solutions to all size businesses. With US-based customer service, we’re 100% dedicated to meeting your business mail requirements. Our mailing and shipping solutions securely process close to $3.4 billion in postage annually. Unlike some competitive brands, there are no complicated applications, special labels or hidden contract fees. With Neopost, rates are locked for the duration of the contract.

Businesses of all sizes trust their Neopost mailing and shipping solutions to help them process mail smarter. They pay 6% less to send First-Class Mail® and no longer overpay for postage. Postage is always available; there are no trips to the post office, no waiting in line, and no interrupting work. You get all that, with online access to account information and postal expense management.

Yes! With NeoShip you can create and print USPS® compliant shipping labels right from your desktop. With NeoShip ADVANCED you can ship with USPS®, FedEx® and UPS®. Plus, you get the added ability to automatically compare carriers to identify the lowest cost and fastest delivery method to get your package to its destination.

Yes! If you only ship with USPS®, NeoShip lets you print USPS® compliant shipping labels in minutes while also benefiting from commercial base pricing. NeoShip ADVANCED consolidates logins from all three sites, giving you just one login and one subscription to access all three carriers. It will also display pre-negotiated rates you may have with the other carriers. NeoShip ADVANCED automatically compares rates and delivery times across select carriers to find the cheapest and fastest way to ship.

If your business mails fewer than 150 pieces of mail per month, we recommend the Send and Save Basic Plan. If your business mails 150-750 pieces of mail per month, our Send and Save Enhanced Plan will work for you.

Absolutely. With Neopost mailing and shipping solutions you pay less for postage and receive discounted shipping rates. Plus, exact postage is available 24/7 and with MyNeopost online account management you can manage your account and postage expenses quickly and easily.

You get an all-in-one mailing solution that lets you spend more time and money managing your business. Learn more about our mailing and shipping solutions and compare to competitive solutions.

Working with Neopost

Neopost mailing and shipping solutions are easy to set-up on your own. But just in case, you can always call your Neopost representative toll free at 888.701.6915 if you have any questions.

Just give us a call toll free at 888.701.6915 and one of our friendly Neopost representatives will help you switch by notifying your current vendor.

Simply call our toll free number: 888.701.6915.

You can print up to 2,000 imprints with our Send and Save Basic Plan and up to 6,500 imprints with our Send and Save Enhanced Plan.

No, our contract terms are price-protected with no annual increases or hidden fees.

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